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‎07-27-2017 07:31 AM - edited ‎07-27-2017 07:52 AM

HP Recommended
Product: HP Designjet 500
Operating System: Microsoft Windows 10 (64-bit)

One of our clients has recently upgraded to Windows 10 Creators edition (Version 1703, Build 15063)

 

As a consequence the client can no longer printer to their HP DesignJet 500 24 (C7770B), which is shared from one of their servers.

 

Steps taken so far

 

- Confirmed users who are using older builds of Windows 10 x64 and older OS' can still access the print queue.

- Confirmed users on the Creators edition cannot.

- Have created a queue on their computers, including clients that have clean builds, that print directly to the device and expiremented with various drivers from the below package taken from the support site.

- Depending on which driver is used results in an kernal bugcheck, job disappears or an error on the device itself, "Error 61:05 Error Processing Job"

 

We are further concerned as we have other clients who use the same model who have not yet updated but are looking to do so.

 

Has anyone on the Creators update come across this issue and been able to resolve it?

 

Driver Package Details

 

Version: 8.10
Operating Systems: Windows 10 (64-bit)
Release date:Apr 17, 2013
File name: hpdj510wx64glen.exe (2.7 MB)

 

Description:
This is the release of the HP Designjet 500 and 510 HP-GL/2 and HP RTL 64-bit driver


Fix and enhancements:
Support for W8.1 and W10.

 

Who Me Too'd this topic
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