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‎08-31-2017 01:17 PM

HP Recommended
Product: ProBook 470 G4
Operating System: Microsoft Windows 10 (64-bit)

As APM-Raymond said but upgrading the information

I have a ProBook 470 G4, Windows 10 Pro 64bit that had the same problem. What I did is.

  1. Download the latest Audio driver from HP site https://support.hp.com/us-en/product/hp-probook-470-g4-notebook-pc/10477368/document/c05519670 according to your type of HP.
  2. Extract it to the ProBook / EliteBook / etc and install it.
  3. Reboot after the installation.
  4. You will still get the error after login again. No worry.
  5. Go to this folder C:\Program Files\CONEXANT\SA3\HP-NB-AIO, run setup64.exe.
  6. You will be prompted to UPGRADE, go ahead.
  7. Then reboot the laptop again.
  8. After login, the error is gone. But it is not done yet, you have no sound on the laptop.
  9. Simply go to the taskbar and look for the Speaker icon, click on the Troubleshoot sound problems and the problem will be fixed.

 

Hope this helps, it resolved my problem after I tried many different ways.

 

 P.S. I have tried several times but finally I did it!

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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