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‎09-30-2017 09:40 AM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: iOS

Hi Y'all,

 

I have an Officejet Pro 8600

 

When I print out an email (not a document, the email itself) from my iphone 6, the printer prints out the email in miniature just in the corner of the page. Literally the text is about 3pts big! Ridiculous!

 

This also happens on my sons iphone 6S, but not on my Mum's 6+, except she was running iOS 10. Now she's downloaded iOS 11, same issue. Was fine on mine before the new OS too.

 

I just spent 2 hrs on the phone to Apple and they can't fix it, they say HP need to fix it. Anyone else got the same thing going on and found a way around it?

 

I can't use the HP app to print as when you are in an email it won't link to it, you have to use Air Print, and it just won't work when it did fine before.

 

For those who are going to ask the click list is as follows;

 

Arrow - which gives choices 'Reply, Reply All, Forward, Print

Click Print - takes you to screen with 'Printer (choose printer), Copy (choose number of copies), OPtions (only choices are pages, double sided and B&W)

Click Print top RHS  and it prints....but in miniature!!!

 

Again for those who will tell me to try it, you cannot print from the Smart App, because it only allows you to print documents, not emails.

 

HELP!!!

 

Thanks in advance x

 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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