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HP Envy 5540 won't print black ink

Envy 5540
Microsoft Windows 10 (64-bit)

 I have an HP envy 5540. Everything checks out on the printer. However when I try to print black ink nothing shows up. The printer feeds the page through and sounds like it's printing but nothing is printed on the page. I have checked the ink levels and everything else I can think of but I can't get it to print black ink.  Any  suggestions you can offer would be greatly appreciated. 

The following has evaluated to null or missing: ==> page.context.thread [in template "gz-hp.custom.reply.metoo" at line 4, column 22] ---- Tip: It's the step after the last dot that caused this error, not those before it. ---- Tip: If the failing expression is known to be legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)?? ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #assign threadId = page.context.threa... [in template "gz-hp.custom.reply.metoo" at line 4, column 1] ----
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