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10-13-2017 09:10 PM
Product: Officejet pro 6978
Operating System: Microsoft Windows 10 (64-bit)
HP Officejet Pro 6978 cannot scan, get a message " You need a WIA driver to use this device. Please install it from the installation CD or manufacturer's website and try again". I have tried over and over again to reinstall printer but get the same message! What is WIA driver and where can I find it?
Solved! Go to Solution.
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