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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-17-2017 02:12 PM

HP Recommended
Product: HP LaserJet Pro CM1415fnw Colo
Operating System: Other

MacOS High Sierra 10.13

 

I have downloaded and run HP Easy Start, it has updated my printer drivers and HP Easy Scan v1.91.  I cannot get the Mac to scan from the printer using any software including Apple's Image Capture. The scanner simply does not show up. 

 

I can print to ther printer

I can fax through it.

I can manually scan to a USB Stick

using a different mac running Mac OS Sierra 10.12, I can scan

 

Please Help

 

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