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‎10-31-2017 07:50 AM - edited ‎11-01-2017 07:33 AM

HP Recommended
Product: EliteBook x360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

We recently purchased 4 of these new models, and all four are experiencing the same issue.  Under normal use the mouse will freeze in place.  It sits there for a period of about 5 to 10 seconds before it becomese usable again.  In some instances the mouse does not become usable again the entire PC freezes, and the system has to be hard-reset to get it running again.  It doesn't appear to be happening when any pariticlar software or service is running, it's very random so far.  I have updated drivers, and ensured the correct (recommended) drivers are all installed.  Using an external USB mouse does the same thing.  Any insight on this issue would be appreciated.

 

Thanks!

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