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10-31-2017 01:23 PM - edited 11-01-2017 09:08 AM
I have Computer 2TA31UT and Dock X7W54UT.
My Reseller told me these were compatible. The HP rep said they were compatible and wants to ship me a new power cable.
I want to know if anyone has had this issue with the new G5's since they are so new. The Laptop advertises it can charge over USB-C and the dock advertises it can too. They both use 65w chargers so I do not think wattage is the issue.
Displayport/HDMI/Sound/Ethernet work fine on the dock, it just doesnt show that there is a charger connected. (Does NOT say connected and not charging).
I have made sure the dock has the latest firmware and I installed the latest drivers.
UPDATE: The laptops charge when they are powered off but dont even recognize that a charger is connected when turned on. Could this be a wattage issue afterall?