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‎10-31-2017 01:23 PM - edited ‎11-01-2017 09:08 AM

HP Recommended
Product: Probook 450 G5
Operating System: Microsoft Windows 10 (64-bit)

I have Computer 2TA31UT and Dock X7W54UT.

 

My Reseller told me these were compatible. The HP rep said they were compatible and wants to ship me a new power cable.

 

I want to  know if anyone has had this issue with the new G5's since they are so new. The Laptop advertises it can charge over USB-C and the dock advertises it can too. They both use 65w chargers so I do not think wattage is the issue. 

 

Displayport/HDMI/Sound/Ethernet work fine on the dock, it just doesnt show that there is a charger connected. (Does NOT say connected and not charging).

 

I have made sure the dock has the latest firmware and I installed the latest drivers. 

 

 

UPDATE: The laptops charge when they are powered off but dont even recognize that a charger is connected when turned on. Could this be a wattage issue afterall?

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