• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-06-2017 01:04 AM

HP Recommended
Product: Compaq dc7900 minitower
Operating System: Microsoft Windows 10 (64-bit)

Hello!  I have been trying to get my audio to work but have had no success.  I recently updated my windows 10 and I think that's when I started having issues (not sure).  The icon of the speaker has an "x" and says "No Audio Output Device is installed".  I had to reinstall my PCI serial port and PCI simple communications controller drivers (successful as far as I know).  But, I still do not have any audio.

 

I tried the sp45615 driver after some searching but when it runs it stops and says "The audio driver files do not supoort your computer hardware. Note: if you uninstalled audio software without restarting your PC, restart now, then run this setup again."  Troubleshooter also says to restart and the drivers will be applied but I have restarted multiple times now with no luck.

 

In my device manager, my drivers under sound, video and game controllers are NVIDIA High Definition Audio and it says they are up to date.

 

Any ideas what my issue is?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.