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‎12-13-2017 02:57 AM - edited ‎12-16-2017 04:01 AM

HP Recommended
Product: DesignJet 500
Operating System: Microsoft Windows 7 (64-bit)

Hello Community,

 

I bought a used DesignJet 500 and gave my Designjet 750C away. The DJ500 works very good and fast, but I have problems with colors. He won't print blue colors correct. All other colors seems to be OK.

My company logo is in RGB 0:82:105 and the printer only prints it in grey.

 

I tried a lot of things, but I can not solve the problem!

  • printed from OSX with latest driver
  • printed from Win7 with 2 different computers with latest driver
  • settings on the DJ500
    • with RGB, without RBG
    • calibrated the colors
    • cleaned the printheads
    • calibrated the printheads
    • trouble shooting through the printer system
  • differnet settings in the software on Mac and PC

 

All cartridges are new. The printheads are older ones und since 2 month out of guarantee.

The DesgnJet is in my network and gets the print jobs over it.

The Firmware is A.04.02

 

Has any one an idea what to do.

 

Thanks a lot!

 

Best regards,

Alex

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