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‎12-23-2017 01:59 PM

HP Recommended
Product: Pavilion x360 13-s154a
Operating System: Microsoft Windows 10 (64-bit)

Two days ago I lost all audio. My sound is muted and nothing I can do will 'unmute' it. After dragging the slider, the volume just goes back down to zero and I have an annoying display on top left of my screen (see image below). My mute button (F6) is also showing a permanent orange light to denote the muted status.

 

Capture.PNG

 

 

I have updated drivers, re-installed drivers tried different (generic) drivers and according to the system everythig is working correctly. Trouble shooting does not flag anything unsual other than the fact volume is low.

 

I note that many people seem to have audio issues all of a sudden however unlike some other reporting issues, there is nothing to denote that the audio device is not working.

 

Any ideas?

 

Many thanks

 

Andrew

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