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‎01-04-2018 09:05 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Dear hp, hope you can help. 

 

The Laptop is a new (hp pavilion power 15-cb0036ns), purchased at the end of December 2017.

 

The problem is the same as other people in the forum have mentioned. When the usb on the left side of the computer are connected they transmit a sound through the 3.5mm jack to the headphones. It sounds like a static and cracking noise. 

 

When I unplugged the Usb, the sound stops. 

 

I have tried different types of headphones, all of them have the noise.

 

I have also tried to update the drivers and even to update the bios. It hasn't helped.

 

In short, How can I fix this?

 

Is it a hardware problem that I can fix? Or do I need to contact my dealer (amazon)?

 

Thank you!

 

Here are the links of the people that I found have the same problem. 

https://h30434.www3.hp.com/t5/Notebook-Audio/HP-Pavilion-Power-15-cb015nl-sound-noise-issue/td-p/638...

https://h30434.www3.hp.com/t5/Notebook-Audio/Laptop-static-noise-through-headphones-when-performing-...

 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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