01-10-2018 07:19 PM
I have an Officejet printer that I purchased while overseas in Ireland. I'm now trying to get it set up here in the states. I've treated it as a "new" printer and tried to add it to my list of printers. The driver for it is updated. I run the app HP downloads to set things up and at the point where it says to "temporarily connect a USB cable" so the computer can converse with the printer, it just stalls. I connected the USB and it never recognizes it and won't let me move forward in the setup. Tried a second cable. Same result. Tried doing a full factory reset. No joy. Pretty frustrated with this as it shouldn't be this hard. I appreciate any help anyone may have.