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‎01-12-2018 06:06 AM

HP Recommended
Product: HP ENVY 5640 e-All-in-One Printer series

Hello,

My printer is shown as online when I log into my Instant Ink Account.

 

When looking at account status, however, I get a message that the printer cannot be contacted for an update.

 

Whenever I print something, a message is displayed on the printer telling me to connect the printer to update the instant ink status - the print job will not start until the message is acknowledged.

 

The printer is connected to the internet most of the time, and successfully prints jobs emailed to it (subject, of course, to acknowledging the above message).

 

I believe other users have had this problem, and I wonder if anyone has found a resolution.

 

Many thanks in advance for any suggestions.

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