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HP Recommended
HP Latex 560
Microsoft Windows 7 (64-bit)

I recently purchased an HP Latex 560. We've had some issues with internet at the shop so we're using an Wifi Extender to pull the signal to the back of the shop from the modem in the front of the shop and we're directly connecting our computer and HP Latex 560 directly to the Wifi extender.


  • Both the printer and the computer are hardwired to the Wifi extender
  • I can connect to the Internet on the computer
  • I can successfully print through Onyx to the HP Latex 560
  • But I cannot download firmware updates or connect to the Substrate Server.


When I try to run the connection wizard it stops at #8 and stops at Gateway Configuration.


I'm not sure how to get it to connect to the internet or if I'm missing something. Please help.





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