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‎01-26-2018 02:37 PM

HP Recommended
Product: HP Spectre 360
Operating System: Microsoft Windows 10 (64-bit)

I'm having the same problem with the mouse cursor freezing several times a day. A hard shut-down and power-on is the only thing that gets the computer operational. 

 

I reviewed/refreshed all the drivers listed in the post below, including the Intel graphics driver, but the problem continues. I took the laptop to a computer tech and he said the problem is with the touch screen and it needs to be replaced, cost about $500.

 

Does it sound correct that the problem is the touchscreen?  It is a refurbished computer with 3 days left on the warranty. I like the computer but I can return it, hopefully.

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