• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎02-01-2018 10:53 PM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

I just got my computer connected to my printer today, but now my printer will not print ink onto my pages. I bought new magenta, yellow, and cyan cartridges today that are the proper type (902 XL), and I have plenty of black ink, but it will not print these onto the paper. I have taken out and put in the cartridges to make sure there wasn't a blockage or bad reading, as it has been a while since I have gotten the printer to connect to my computer and work, but it's simply printing white pages now.

 

Thanks,

Colton

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.