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‎02-16-2018 04:08 AM - last edited on ‎02-16-2018 08:48 AM by Retired

HP Recommended
Product: HP ENVY Notebook
Operating System: Microsoft Windows 10 (64-bit)

Laptop serial : [edited]

Product: E9K50EA#A2N

 

My laptop is about 15 months old started to get some problems with battery though the battery check test shows that the battery is ok. Battery started to stop charging first at 80 from about a month now it stops at 70 and it doesnt charge. please help on how to fix this problem. 

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