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HP Recommended
Microsoft Windows 10 (64-bit)
Hi all. Could you please help a non tech savvy mom with what's probably an obvious fix?
I bought an Omen gaming PC for my lad for Christmas. It's the model with the 2 slots at the top of the case for hard drives. PC world told me I just needed to drop the hard drive into a slot n it would work as easy as that. I bought a 4tb internal hard drive, inserted into the slot and nothing happens. Tried to get advice from PC world who admitted they had no idea and currently I'm trying to chat to an HP support assistant who's responses are slower than a very tired snail and clearly has no idea what I'm talking about (he's just gone off to "research").
Am I missing something very obvious? I'm moderately ok with computers but as a console gamer the world of gaming PCs is new to me and I'm feeling a bit lost 😞 Please help.
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