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Level 1
HP Recommended
DesignJet 500 24"
Microsoft Windows 10 (64-bit)

Hi all ,


I'm smashing my head against a wall here. I have a DesignJet 500 24" have been printing Canvas for the past few weeks now flawlessley but now I've come to print today and it's starting to print all green and banded like. I have done a printhead alginment and color calibration and everything comes out perfect. I just don't understand when it comes to actually printing its printing basically in green and banded?


The printheads are genuine HP bought around a month ago. I have only printed around 20 meters of canvas with them. Anyone any clue as to what to try next?


Weird thing is I did a head alignment and once that had completed whilst I still had plain paper loaded I printed a canvas and it printined fine. I then loaded the canvas and set the pape profile to Enhanced Color Canvas and clicked print (didn't change any other settings) low and behold its printing green again with banding. 


I really need to rectify this issue asap so any insight is appreciated I have canvas orders backed right up.


Many thanks



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