cancel
Showing results for 
Search instead for 
Did you mean: 
ChrisHall
New member
5 3 0 0
18,597
Flag Post
HP Recommended

‘Encryption credentials expired’ message

OfficeJet Pro 8720
macOS 10.13 High Sierra

Last week, the message detailed in the subject box above appeared on my iMac screen every time I tried to print a document/photo etc. Printing from my iPad/iPhone was not affected and worked fine. 

 

I spent half half an hour on the phone with an HP technician. He was excellent; he connected to my iMac remotely and solved the problem which he identified as a software issue. 

 

For 2 days, the printer worked perfectly. Yesterday the same message appeared and I’m back to square one! 😩

 

Can anyone help please? 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation