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‎03-13-2018 03:48 AM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have the same problem reported elsewhere on these forums, in that my Envy 4520 will only print in black and white. 

I've tried the hard reset and uninstalled, re-installed all drivers / software as described in other similar posts. Each time, the first print will be colour, but then every one after that will be Black & White until I unistall / re-install the drivers again. Also, whenever I do re-install, there are no options to use photo paper in the drop down list, and no colour / greyscale option in the printer properties.

Pretty stuck and fed up having wasted so much time trying to sort this out. Is it likely that my actual printer is faulty? I'm currently subscribing to Instant Ink, but not much point if my printer is dead.

Kind regards,

Dean

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