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JeffW2
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HP Recommended

Brand new Omen desktop keeps shutting down while I am gaming.

Omen Model No. 880-020
Microsoft Windows 10 (32-bit)

Having recently retired and enjoying gaming, I decided to purchase an HP Omen gaming desktop. I previously used an Apple desktop for video gaming and never once had a problem with the product. However, it was an older computer and could not handle newer, graphics-heavy games.

 

I have had the Omen for approximately a month, and it continually shuts itself off -- even while playing old-school, graphics-light games such as Doom 3. When the problem occurs, the computer makes a strange sound, the monitor goes off, and the Omen emits three beeps followed by three beeps in a different tone. It does this several times before the system shuts down completely.

 

To say I am disappointed is putting it mildly. Is there anything I can do myself to have this new desktop function normally as expected, or do I have to look into the possibility of having it repaired or replaced -- hopefully under warranty at no additional cost?   

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