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wastian
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Intermittent screen freeze on HP Spectre x360 Convertible 15 8th Gen i7

HP Spectre x360 Convertible 15 8th Gen i7
Microsoft Windows 10 (64-bit)

Already some hour after I bought the laptop I noticed that the mouse started to freeze, usually 1-2 seconds, sometimes longer and sometimes I have to put Windows to Sleep and back to get out of the frozen screen. Initially I thought it was just a mouse issue, then I realized that that the screen was actually frozen, not just the mouse, I could see both Task Manager frozen as well as that a YouTube video froze, but I still heard the video sound. Sometimes I can work hours without any issues, sometimes the freezing comes after some minutes after startup/from sleep.

 

Windows 10 is up-to-date, as well as all drivers from HP Support Assistant and Intel’s Driver-and-support Assistant. I have a Logitech Mouse MX Anywhere 2s, which I first suspected the driver/Logitech Options could be the cause, but I made sure I uninstalled it completely and still had the problem with just the mouse pad.

 

I'm thinking this must be a display driver issue since I've noticed that it often happens when the mouse comes near window edges or when scrolling window contents.

 

BIOS: F.34

NVIDIA GeForce MX150: 23.21.13.8873 (2017-12-18)

Intel(R) UHD Graphics 620: 22.20.16.4836 (2017-10-17)

 

Any ideas?

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