Showing results for 
Search instead for 
Did you mean: 
Level 1
9 8 0 1
Flag Post
HP Recommended

Intermittent screen freeze on HP Spectre x360 Convertible 15 8th Gen i7

HP Spectre x360 Convertible 15 8th Gen i7
Microsoft Windows 10 (64-bit)

Already some hour after I bought the laptop I noticed that the mouse started to freeze, usually 1-2 seconds, sometimes longer and sometimes I have to put Windows to Sleep and back to get out of the frozen screen. Initially I thought it was just a mouse issue, then I realized that that the screen was actually frozen, not just the mouse, I could see both Task Manager frozen as well as that a YouTube video froze, but I still heard the video sound. Sometimes I can work hours without any issues, sometimes the freezing comes after some minutes after startup/from sleep.


Windows 10 is up-to-date, as well as all drivers from HP Support Assistant and Intel’s Driver-and-support Assistant. I have a Logitech Mouse MX Anywhere 2s, which I first suspected the driver/Logitech Options could be the cause, but I made sure I uninstalled it completely and still had the problem with just the mouse pad.


I'm thinking this must be a display driver issue since I've noticed that it often happens when the mouse comes near window edges or when scrolling window contents.


BIOS: F.34

NVIDIA GeForce MX150: (2017-12-18)

Intel(R) UHD Graphics 620: (2017-10-17)


Any ideas?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation