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‎03-22-2018 09:22 PM - last edited on ‎03-22-2018 09:25 PM by Retired

HP Recommended

I'm having the problem. I can't connect to any devices. I have reset my printer. I have made sure the printer is fully charged. I've made sure that all my mobile devices that i've tried it with are connected to the internet. Its as if the bluetooth on the printer is broken.  

 

As for updating the firmware, how can I even get to that point if the printer doesn't connect. The menu on the app won't show any connected printers.

 

My app version is 2.09. The IOS on my iphone x and ipad is 11.2.6.

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