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gmdewulf
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Solved!

My OfficeJet Pro 8620 Printer Stopped Working After Windows 10 Upgrade

HP OfficeJet Pro 8620
Microsoft Windows 10 (64-bit)

The title says it all.

 

The printer won't print from Windows 10 via Ethernet or Wi-Fi or USB.  Interestingly, the print job flashes briefly in the print queue and then disappears.  No output.

 

Yet, if I convert my documents into PDF files, I can print them using HP Smart.

 

I have deleted and readded the printer numerous times.  I've also used HP's Print & Scan Doctor.

 

ANd additional item: I also have an HP LaserJet  Pro MFP M477fdw attached to my PC.  All worked wonfderfully well until the Windows 10 Creator's Update.   I was able to re-add the OfficeJet and then the LaserJet and the OfficeJet worked fine.  But, when I went tyo use the LaserJet everything stopped.  

 

I have removed the LaserJet from the PC and powered it down.

 

TIA.

 

 

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