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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-30-2018 03:36 PM

HP Recommended
Product: HP Omen 32
Operating System: Microsoft Windows 10 (64-bit)

Hi I am using Windows Pro 64 bit (version 1709) on a newly build PC. The CPU is AMD A10 9700 with R7 Radeon Graphics. The monitor is showing me 1440p display, I have already updated monitor driver and when I try to run HP My Display... the screen says 'enumerating display phase 1' then a circle appears and I get a message 'HP My Display has stopped working'. 

 

I was looking at the forum and as per the advice I uninstall HP My Display, updatey my monitor plus all other drivers oncluding the Graphics drivers, intalled it again and get the same message. 

 

I then donwloaded Driver Booster which updated ALL my new PC drivers and still HP My Display is not working. 

 

Moreover there is no driver available for my version of Windows, I tried normal Windows 64 bit and one for version 1703 but HP My Display does not work. 

 

Could some one help me with this please?

 

Thank you 

 

Shahzad

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