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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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04-02-2018 03:53 PM
For the love of all that is holy, somebody please help me with this 6' long 3' tall paperweight.
I used this exact machine for 5 years at my previous place of employment. When I left to start my own company, I bought the designjet from them. It worked near flawlessly for the 5 years I was there. Not it refuses to print anything. I get a 61:01 no matter what I do.
I've made sure language is set to Automatic in the HP Utility (which is a garbage piece of software with maybe 10% functioning buttons and features). I've did everything I could find on Google, still nothing works.
I've tried to get somebody on the phone but of course, that is also impossible to do with HP. I've tried to go through the customer support but because it won't recognize IF this machine has a warranty or not, I can't get passed the first screen.
Can somebody.... anybody.... give me anything that works or something else to try? I'm tired of going to Staples to print after I spent so much money on this thing.