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Mike_at_home
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HP Recommended

Unable to scan at max dpi -1200

HP Envy Photo 7855
Microsoft Windows 10 (64-bit)

I have read the message boards and online forms, but I still have not found a way to access the higher resolution scanning as the product claims. I started with the scanner itself which would not go beyond 300 dpi on it's touch screen. Then I used the HP ENvY 7800 full software, even applied the Extend scan , but cannot get beyond 600 dpi. I don't understand what I'm doing wrong or why this would be an issue to start with.

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