Business Notebooks

Hi!

I have been experiencing issues with deployment of mentioned laptop.

Scenario:

- Using SCCM to deploy image and drivers to computers.

- Driver package has been obtained both ways - HP FTP directory for SCCM driver packages, and HP Softpaq. Failure from both cases.

- Windows 10 Enterprise, 1709 (10.0.16299.15)

Laptop deploys fully and applies the driver package.

When computer is turned on and checked for errors, device manager reports the following:

Intel(R) UHD Graphics 620 - Code 39

Driver version: 23.20.16.4877

Synaptics TPFHID Device - Code 19

Driver version: 19.5.9.10

Intel(R) Dual Band Wireless-AC 8265 - Code 39

Driver version: 20.0.2.3

What has been tried - Downloading latest drivers that are offered in 840 G5 W10 driver page, and installing them manually on the computer. When these drivers are applied, the issue does not go away, it remains. This is true for graphics and synaptics devices.

One exception is Wireless device - When device is uninstalled from device manager with the checkbox "Delete the driver software for this device" - enabled, after 2 uninstall rounds, the device reverts to driver version 19.50.1.6 and is in working order. Using "Update Driver" to automatically install latest drivers, it does not find any later drivers and reports that the latest ones are installed, which, obviously, is not true.

Before this, and when using HP SCCM driver package from FTP site, I managed to get to the point where only Wireless drivers were causing issues.  This included additional driver installation step in TS for Intel Graphics (same version as in driver package, but somehow, the second round of driver installation helped and device was not reporting any issues), same goes for Synaptics.

As for Wireless, I added steps in TS with DPinst to inject working drivers forcefully (19.50.1.6), still same issue, Code 39.

What is missing here? Are the drivers incompatible with the 1709 or what?

Any help would be greatly appreciated.

Thanks!