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‎05-06-2018 10:21 AM

HP Recommended
Product: HP Notebook - 17-x007ds Touchscreen
Operating System: Microsoft Windows 10 (64-bit)

Good Morning, HP community!

 

Recently, my nephew had brought to my attention that his laptop won't boot up correctly.  He said it would constantly loop with a message "Preparing Automatic Repair".  I checked and low and behold, that's what happening.  I quickly restarted the laptop and pressed ESC to run the HP Diagnostic test.  I ran a full test and passed each one, including the Hard Drive Smart Check and Hard Drive Short DST Check.

 

Strangely, I can not access the System Recovery page when I press F11, it goes straight back to the PAR loop.  

 

Unfortunately, my nephew is out of his warranty, but I still would like to request any suggestions on what I can do to restore his laptop before spending any money.

 

Thank you!

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