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ZaraAudrey
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HP Recommended

Question mark symbol on printer display screen.

OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

There is a question mark symbol (?) on printer display screen.  I can't determine the reason it is there. I don't know if it is telling me my printer has a problem. I can't find information on the question mark symbol.

 

So far, I have done the following:

 

1) Turned printer on & off.

2) I unplugged the power plug and kept it unplugged for over a minute before plugging it back in.

3) I booted my system twice.

4) I restarted the print spooler.

5) I did a fresh download of software for my printer.

6) I opened the printer to ensure there are no jams and that cartridges are seated properly.

7) I removed printing paper and put in new paper.

😎 Successfully printed a test page.

9) Prints fine both network prints and PDFs.

10) Genuine HP ink cartridges in use.

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