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Remove and Reinstall Ink Cartridge Message

I have the same error message:


After printing out a document, a message popped up showing a picture of the 3 dots (coloured ink?) cartridge and the message "remove and reinstall the indicated cartridge, making sure that it is correctly installed". I have recently installed a new black cartridge and this has been happening since!


I have tried all the formentioned things in the forum posts still no joy. I have instant ink, how do I go about ordering new cartridges?


It is very frustating, I a degree student and rely on the printer to produce my assignments



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