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sofiaabreu
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HP Recommended
HP Compaq 4000 Pro Small Form Factor PC
Microsoft Windows 7 (32-bit)

Hello, I have trouble finding a solution for this issue, I hope you can help me.

 

A week ago I was working in my computer as usual and then Windows Update asked me to make several updates, I always made them and had no trouble. It turned off correctly. Next day when I turned on the computer it didn't start correctly, after the boot menu the screen turned completely white.

 

Looking for information with a friend, I decided to reinstall Windows since I have the System Recovery Disc 1 & 2. But then the system asked me for a "setup password" (I didn't set a password on BIOS) during boot. I read the manual and found out about the jumper (it's a small piece of plastic, green and with 2 small pins named PSWD), I followed instructions for jumper removal and reboot. It changed something, because now the screen shows an error that says "162 system options not set", and I can't access setup with F10 because it asks for a "power-on password" and says 01/04/1980 (I didn't set this password either).

 

So, looking for more information, I tried removing the battery (the one that looks as a coin) for about 2 hours, I didn't work, I followed instructions with care, but nothing changes. If I press any key... F1, F2, F9, F10... doesn't work. The systems keeps asking for the "power-on password".

 

The warranty expired time ago, but I want to know if there's something I can do to solve this.

 

I appreciate your time and help in this issue.

Thank you.

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