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HP Recommended
OfficejetPro 8710
Microsoft Windows 10 (64-bit)

I am trying to install this printer on my Dell laptop running Win 10. I had no difficulty installing it on my desktop or my husband's laptop running Win 10; however, it will not install on my laptop. I have run Print and Scan doctor, removed all related software, restarted the computer and tried again. I keep getting the message that the printer is installed but the driver is unavailable. I have downloaded the recent software package from HP with no results. I am connecting through my wireless network. I know the printer is ok because it connects to the other computers, just not my laptop. This is so strange. When I looked in device manager, the printer doesn't show up on the list of printers but as an other device and a WSD printer provider. IN control panel, it shows driver unavailable.

 

I have run through all the options I am aware of. I was even on the phone with Microsoft tech support since it's not installing the driver and they tried all the above as well with no luck and said to contact HP. Any ideas??

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