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‎06-06-2018 01:30 PM

HP Recommended
Product: HP Elite x2 1012 G2
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'm an IT Desktop Engineer for a company of about 260 users. They all have Lenovo laptops for the most part but we are now switching to HP laptops as I was unhappy with the hardware issues on the Lenovos. We have about 30 HP Elite x2 1012 G2 2-in-1 devices in our company so far. The feedback has been hit or miss. We're seeing misc one off issues.

 

Lately we've had a few users that disconnect from their dock, go to a meeting and let the device stay closed for a while, open the keyboard and the screen is black and unresponsive. While this is happening the keyboard backlighting is on so the device is on. If they click the power button nothing happens. If they hold the power button to force shut the device down and then click it again to turn it on nothing happens. It takes us in IT about 3-5 minutes of messing around with force holding the power button down and restarting it for the HP boot screen to FINALLY come back on. Has anyone else experienced this? These devices are starting to seem finicky for the $1,400+/each paid for them...

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