06-23-2018 09:56 AM - edited 06-23-2018 01:38 PM
Yesterday, HP Support Assistant suggested an update for Realtec High Definition Audio(SST) driver. After the driver update to version 18.104.22.16837, I noticed laptop's cooling fan/fans were working pretty much at all times.
Windows Task Manager is showing Windows Audio Device Graph Isolation process continuously using 20-30% of CPU resource. Processor stays hot, fans stay on. Not good at all!
I googled the issue, and it turned out it was nothing new. I went through all the recommended solutions, and applied those that I was able to. Among other things:
- uninstalled the driver (also via Windows' Device Manager), and installed it again - three times, including a fresh download from HP's website;
- uninstalled Skype desktop verion and Spotify for Windows 10 app;
- run Windows Troubleshooter;
- run Microsoft Malware Detection software.
Nothing seems to help. The only time I saw Windows Audio Device Graph Isolation process not hogging CPU was when I uninstalled Realtec High Definition Audio(SST) driver, leaving the laptop with no sound device whatsoever. The issue comes back every time the audio driver is reinstalled.
MY CONCLUSION: the most recent version of Realtec High Definition Audio(SST) driver is the culprit.
Unless, someone has a better idea?
Also, when HP Support Assistant installs new drivers/software it recommended, it creates a 'restore point'.
QUESTION: How do I roll back to previous version of audio driver? using HP Support Assistant? Or, using Windows restore?