Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Flag Post
HP Recommended
HP - 15 bw065ur
Microsoft Windows 10 (64-bit)
Hello. In my laptop is a video card Radeon 530 (ddr3 - 2GB) In the task manager, as in many other applications, not 2GB, but 384 Mb are displayed. Screenshots are attached below. The manufacturer (HP) said that this problem should be solved with the manufacturer of the video card. I use the original software settings (17.7) Drivers of version 18.2.1 did not solve the problem. The latest drivers are the same. In games there is an installation "High performance" I use this laptop: HP 15 bw065ur Radeon Software Version - 17.7 Radeon Software Editorial - Crimson ReLive Chipset Graphics - AMD Radeon R5 Graphics The amount of memory is 384 MB Memory Type - DDR4 The core frequency is 758 MHz Windows version - Windows 10 (64 bit) System memory - 6 GB CPU Type - AMD A10-9620P RADEON R5, 10 COMPUTE CORES 4C + 6G Video card manufacturer - Powered by AMD Chipset graphics - AMD Radeon (TM) 535DX Device ID is 6900 Vendor ID - 1002 Subsystem ID is 8333 Subsystem manufacturer ID - 103C Editor id - 83 Type of bus - PCI Express 3.0 Current bus parameters - PCI Express 3.0 x4 BIOS version - BIOS component number - SWBRT25108.001 Release Date BIOS - 2017/08/24 06:26 The amount of memory is 2048 MB Memory type - DDR3 Memory frequency - 1000 MHz The core frequency is 1021 MHz The total memory bandwidth is 16 GByte / s The data transfer speed of RAM is 2.00 Gbps
AMD technical support did not help me. Referring to the fact that such a problem was with me from the beginning.
Below is attached dxdiag
System Manufacturer: HP
System Model: HP Laptop 15-bw0xx
BIOS: F.22 (type: UEFI)
Processor: AMD A10-9620P RADEON R5, 10 COMPUTE CORES 4C+6G (4 CPUs), ~2.5GHz
Memory: 6144MB RAM
Available OS Memory: 5726MB RAM
Page File: 3331MB used, 3417MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: AMD Radeon R5 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9874)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_9874&SUBSYS_8333103C&REV_CA
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 3229 MB
Dedicated Memory: 366 MB
Shared Memory: 2862 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.592297,0.347180), Green(0.328625,0.570813), Blue(0.150891,0.114758), White Point(0.313000,0.328625)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: BOE0687
Native Mode: 1920 x 1080(p) (60.014Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\amdxc64.dll
Driver File Version: 24.20.11016.0004 (English)
Driver Version: 24.20.11016.4
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 16.05.2018 7:00:00, 2023720 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-DB34-11CF-8873-3B8871C2D535}
Vendor ID: 0x1002
Device ID: 0x9874
SubSys ID: 0x8333103C
Revision ID: 0x00CA
Driver Strong Name: oem17.inf:cb0ae4148828c081:ati2mtag_CarrizoDS:24.20.11016.4:pci\ven_1002&dev_9874&rev_ca
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation