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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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07-07-2018 06:11 AM
I have an Officejet Pro 8610 Network (running wireless) with Windows 10 64-bit. For some reason my printer is showing offline. Yesterday it would not print so I rebooted my wireless router, laptop and unplugged the printer and was able to print one time . Today I try to print and it say offline. I ran the HP Print an Scan Doctor and it said failed to communicate.
On the printer I went into setup and the wireless connection is setup.
Also, yesterday or the day before I did have a windows update and I am not sure what the update was but I do have a new icon on my desktop Microsoft edge. Not sure if this has anything to do with the printer being offline.
Any ideas how to get it back online?
Solved! Go to Solution.