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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-21-2018 07:35 AM

HP Recommended
Product: HP ENVY5020

Whilst trying to print an enlarged copy of a small document (in this case my driving license) I selected copy in the printer screen. I then selected 1 copy. Then selected the cogwheel symbol (not sure of its proper name) and selected resize. I selected custom and followed that by selected a size of 200% and selected OK.

This sent me backto the previous screen inviting me to resize. I then selected the home symbol and selected copy. The copy came out at the original size of my driving license. I've looked at the manual but got nowhere with that. What selections must I make to achieve an enlarged copy?

I've scanned in the license and increased the size when printing the scan on the computer but I must be able to increase size just using the printer.

Can anybody help please.

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