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‎08-12-2018 09:43 AM - last edited on ‎12-09-2019 12:08 PM by Retired

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Product: HP ENVY 4527

My father's printer has stopped working and has a message saying cannot print. Visit [edit]I've replaced ink cartridges, tried restoring factory settings, switched off Web services but it makes no difference. The printer is about a year old and my dad has no recollection of signing up to instant ink. I've tried various emails to log in to an instant ink account but no emails are recognised which makes me think there isn't an account, although the ink cartridges I replaced do say instant ink on them. They are likely to be the original ones from printer purchase as not much printing is done. Don't know what else to try, any suggestions??!!

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