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‎08-17-2018 02:25 PM

HP Recommended
Product: T520
Operating System: Microsoft Windows 10 (64-bit)

I previously used the rolls in this machine with great success. I tried the single sheet feeder and the feeder seems to work okay but the plotter refuses to accept sheets from the feeder, causing crumpling and jams.  I tried to re-install the roll and the messages I receive say paper cannot be detected and out of paper.  And, the animation on how to load plays over and over, while the plotter doesn't load.  I tried the troubleshooting suggestions on the HP website but no go for any of them; the plotter refuses to see the paper I am feeding.

 

Any insights?  many thanks!

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