• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎08-17-2018 06:33 PM

HP Recommended

Accepted the firmware update this morning and was then greeted by "The printhead appears to be missing, not detected, or incorrectly installed."  Tried all the troubleshooting steps: reset printer (unplug while on, wait 60 sec), cleaned and reseated printhead.  Reseated cartridges.  Repeated many times.   

Could be a true printhead failure, I suppose, but the coincidence is striking.   

 

Used as wifi printer only.

 

HP Officejet Pro 8600 N911g

Model Number CM750A        

Firmware Version CKP5CN1829AR

 

Can I downgrade the firmware somehow?

 

MikeP58  

former hp employee

Tags (2)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.