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‎08-21-2018 12:52 PM - last edited on ‎08-21-2018 12:59 PM by Retired

HP Recommended
Product: ENVY 13-ab0XX
Operating System: Microsoft Windows 10 (64-bit)

Hi there!

 

My 14-month old ENVY 13 (SN:[removed per Rules Of Participation]; Product number: Y3V75EA#ABF) suddenly stopped charging the battery when my computer is on. It still works perfectly when switched off, but seems that I cannot use it and charge it concomitantly.

 

It seems to be a rather recurrent problem with HPs - any advice out there?

 

AC cable and battery are OK - work on other HPs, and I run the HP Assistant battery test and everything was ok.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.