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‎09-06-2018 07:23 AM

HP Recommended
Product: LASERJET PRO M12W
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

A have an issue trying to install my M12W printer on my laptop (windows 10 64bit). 

 

Thing is, the printer is already instaled and working (wifi) in another laptop and i have no problem printing with this printer, so its the problem is not the printer. 

 

so, i've got a new laptop, witch i have never instaled any printer on it. 

 

I've downloaded the full sulition driver from hp website (file name: hp_LJPM11-M13_Full_Solution-v20160225-10229428-signed) and when i execute this file it starts do extract from 0 to 100% and after it finish this processes it closes, there's a little moment that mouse point stays in working status (something about 3 secs) and then nothing happens. 

 

tryied a lot of times but no success. 

 

 

please help me. 

 

 

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