• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎09-07-2018 04:00 AM

HP Recommended
Product: Hp Officejet 4622
Operating System: Chrome OS

My printer worked fine until I replaced the black ink cartridge!!! I purchased a genuine hp black ink cartridge and installed it. It didnt work so I purchased another same thing wont work.  I purchased a 3rd and it threw a fit about the color cartridges being depleted so I bought all new color cartridges. I installed 4 all new genuine hp ink cartridges and now everything but the black works. I ran dianostics, the colors printed but no black. I cleaned the heads the colors printed but no black. I have done every single thing to fix this issue but the black still will not print. Why???????? Please, please help I have followed every single trouble shooting process and still nothing! What am I doing wrong???

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.