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‎09-12-2018 04:37 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP Envy (June 2018). When the laptop is fully charged to 100% and plugged in to the power supply, the system after a few minutes indicates that it is running on battery and the light on the side of the laptop adjacent to the power plug shuts off, it will then discharge down to the critical level of 9% and shut the laptop off. When charged again to 100% the system again repeats the process and the battery discharges. 

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