• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
HP Recommended
Elitebook 840 G6
Microsoft Windows 10 (64-bit)

HI

To everyone reading this now, and trying to figure this one out with me: Thanks in advance.

I've been stuck with this issue for a few hours now. 

 

I Recently bought this Elitebook 840 G5. Device looks really great. 

Also, this device has a Fingerprint scanner. I'd love to use.

 

But here's whats going on. The machine doesnt recognize a fingerprint scanner being there. 

No option is being given in my windows password settings, my windows is legal, and paired with a windows account.

Also, the drivers for the scanner have been installed on my computer from the HP website. 

There is no "Biometrics" Catagory in the Device Manager, neither are there unknown devices in another catagory.

I've upgraded my BIOS to the latest version. Also in my BIOS isn't any option to activate any kind of these settings. 

 

I'm pretty much out of idea's why this isnt working. 

 

I bought this computer as a student, from my school. Other people who bought this machine on campus also have trouble trying to activate this scanner...

 

 

Does anyone have an idea? My next idea would be to open up the computer, to see if there's actually something attached to this sensor..

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.