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‎09-17-2018 04:39 PM

HP Recommended
Product: HP ENVY x360 15t
Operating System: Microsoft Windows 10 (64-bit)

A couple of weeks ago, I noted during my weekly Skype calls that apparently my microphone was sounding faint.  A constant subtle droning sound apparently could be heard as well. This past week, the microphone has stopped working altogether. All diagnostic testing provided by HP on their propietary support software says it's all fine, no problems reported, no error codes, just stopped working altogether. I am currently waiting for my Accidental Care Pack to be updated. This all seems to be hardware related, is there a way to verify this even further?

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