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‎10-05-2018 06:47 AM

HP Recommended
Product: Designjet Z3200 44"
Operating System: Microsoft Windows 10 (64-bit)

I have a couple of problems with the HP Designjet Utility:

 

1. With WIN10 (64bit), the latest version of the utility is no longer able to find my Z3200 over the network either via scanning or directly entering the IP address. Both WIN10 and HP's own HP Click app can find the printer. I can ping the IP address successfully and access the printer's internal web server. I need to use the utility in order to access custom paper management (which is now hidden from me as I can't get the utility to find the printer).

 

2. With OSX 10.10.5 , the HP Utility (version 5.42.0) successfully finds my printer BUT the icon for Paper Management, which would give me access to the custom paper mangement, has disappeared

 

Any help or thoughts would be greatly appreciated. Thanks

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